Refund Policy
This policy applies to consumer purchases made directly from Gill Global Retail and does not reduce your statutory rights.
Change-of-mind cancellations
For most goods bought online, you may notify us that you wish to cancel within 14 days after receiving the goods. After notifying us, you normally have a further 14 days to return them. Email help@gillglobalretail.com before returning anything.
Return condition
You may inspect goods as you reasonably would in a shop. If handling goes beyond what is necessary and reduces value, we may make a lawful deduction from the refund.
Health and hygiene exception
Where legally applicable, sealed goods genuinely unsuitable for return for health protection or hygiene reasons may lose the change-of-mind cancellation right once unsealed. This does not affect rights for faulty, damaged or misdescribed goods.
Faulty, damaged or incorrect goods
Contact us promptly with your order number and photographs where useful. We will provide the appropriate next steps.
Refund timing
Valid refunds are processed in accordance with applicable UK law. For returned goods, we may wait until the goods are received back or you provide evidence of return where permitted. Refunds are made to the original payment method.
Delivery charges
Where required following a valid cancellation, we refund the basic standard outbound delivery charge. Additional premium-delivery costs may not be refundable beyond the standard-delivery amount.
Return shipping
For unwanted goods, you may be responsible for direct return costs unless we agree otherwise. For faulty, damaged or incorrect goods, we will explain the appropriate return arrangement.
Trade purchases
Business-to-business and wholesale orders may be subject to separately agreed commercial terms.
To request a return or refund, email help@gillglobalretail.com.