Frequently Asked Questions
Are your products genuine?
We do not knowingly sell counterfeit or imitation products. We source through established suppliers, wholesalers and distribution channels and retain commercial purchasing records.
Who fulfils my order?
Eligible UK orders may be fulfilled through Amazon Multi-Channel Fulfilment or another professional fulfilment service. Your purchase remains a Gill Global Retail order.
Can I track my order?
Where tracking is available, shipment information is provided after dispatch.
Can I return an item?
Most consumer goods bought online have cancellation rights, subject to legal exceptions. See Delivery & Returns and Refund Policy.
Do you sell to businesses and Amazon sellers?
Yes. Contact us before a substantial order if you require specific invoice, supply-chain, Transparency, Responsible Person or marketplace documentation.
Are you VAT registered?
Yes. GILL GLOBAL RETAIL LTD is registered for UK VAT under VAT Registration No. GB500 3308 56. Appropriate VAT information is included on qualifying invoices.
Will Amazon accept your invoice?
We provide appropriate invoices for completed trade purchases and can assist with legitimate verification enquiries. Marketplace acceptance cannot be guaranteed.
What is Amazon Transparency?
Transparency is a product-level authentication programme used by participating brands. Where applicable to enrolled stock, units are expected to carry the relevant identifier. It does not apply to every product.
How do I contact you?
Email help@gillglobalretail.com.